Voice is key for increasing conversion and avoiding abandoned shopping carts.
With Woony, shoppers are able to call anonymously and for free directly from the browser. Our patented solution supports call priority and routing based on clickstream data. Calls are prioritised to minimise waiting time for the most important calls, with the highest monetary value and those closest to a purchase decision. In addition, calls are routed to the most suited service agent based on product category, geographic location etc.
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Woony Introduction Video
With Woony, support agents can move freely between chat and voice calls, in the same customer session.
Free and anonymous calls, worldwide.