Woony – voice service for web shops

Drive conversion with web based voice tool
OptiMobile enters into a new market area with the development of a voice-focused communication solution directed at the e-Commerce industry. The product is intended to provide a closer interaction with customers and increase the conversion rate, creating more value for web shops and other web sites where interaction is critical.

While most existing communication solutions for e-Commerce focus on chat services and move away from human interaction by using bots and AI, OptiMobile has identified a need for voice-based communication that creates better experience for shoppers. A drawback of the chat support is that many customers lack the personal connection achieved on a voice call. Web shops that allow phone calls today, provides no history or customer status to agents and a call typically starts from the very beginning.

Woony is designed for easy implementation on existing sites, offering a calling capability directly from the web browser, supporting all devices, i.e. computers, tablets or mobile devices.

Agents are provided with browser data which alleviates the need for repeating information, reduces call times and leads to happier customers.

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